Help Center


Shipping & Delivery

Johannesburg and Pretoria

Other Main Centers

Outlying & Rural areas

What couriers do we use ?

Are deliveries insured ?

What happens if my delivery is delayed ?

What does delivery cost ?


Payment options

What methods of payment are accepted ?

Can I pay COD ?

Can I pay over terms ?

How do I pay?

Credit cards

EFT and Cash Deposit



Orignal vs Generic Cartridges

Do you sell original cartridges manufactured by my printer manufacturer ?

What is a Planet INK generic cartridge ?

Are your cartridges recycled ?

Warranty & Returns

Warranty & Returns

How long is my warranty and what does it cover ?

My cartridge doesn't work, what do I do now ?

Can I return a cartridge that I incorrectly ordered ?

My cartridge was damaged during shipping, How do I return it for a new one ?

Other General Questions

Contact procedure & Trading hours

How do I contact you ?

What are your trading hours ?

I need to contact you urgently

Medium to Large Business

Do you offer printing consumable solutions to larger businesses ?


Where do you export to ?

What does shipping cost ?

Are you licensed for export ?